Dear valued clients,
At this stage there is no reason to delay or suspend your physiotherapy treatment with us.
We have developed thorough policies and procedures, according to the NSW and Federal Department of Health guidelines, to prevent our clients from being exposed to COVID 19 whilst attending our practices.
Our clients enter and leave our practice with sanitised, clean hands with our staff directing you to use our sanitiser dispensers upon entering our practice and again following completion of your treatment session.
The surfaces you touch in the reception and treatment areas are regularly cleaned with hospital grade disinfectant. Treatment tables, pillows, face cushions and exercise equipment and cleaned between each client. Door handles, chairs, reception desk and EFTPOS device are regularly disinfected throughout each day.
Our staff thoroughly clean their hands, using soap and water and/or hand sanitiser between each client contact according to best practice infection control guidelines.
If one of our physiotherapists develops a fever and respiratory symptoms they will be kept off work and tested for COVID 19, only returning to work once cleared by their GP.
We ask our clients not to attend our practice if they have returned from overseas in the last 14 days, or they have been in close contact with a known case of COVID 19, or if they have a fever and respiratory symptoms.
Our group based exercise (Pilates) classes are continuing with reduction in class size as a regulated health care facility. Regular disinfection of equipment and keeping social distancing procedures during classes will further safeguard any risk. If you are uncomfortable with continuing with a group session, please let us know and one on one sessions can be arranged.
We take our duty of care to our valued clients seriously. You have chosen us for our physiotherapy services because you know our commitment to giving you the best care possible. Our commitment to keeping you safe from exposure to COVID 19 whilst attending our practices is no different.
From all of our team, we wish you and your family the best of health and we remain well prepared to continue to provide you with high-quality physiotherapy.