FAQs

How much does it cost?

I am in a health fund; will I need to pay for my treatment?

If you have ancillary cover your health fund should cover all or part of your consultation fee. You can claim your rebate directly through our Hicaps machine and you will only need to pay the gap. Check with your health fund to see the level of your cover and what the rebate from the health fund would be.

Do I need a doctor’s referral?

No Physiotherapy is a ‘first contact’ profession in Australia, regulated by AHPRA. All physiotherapists at Prime Physiotherapy are registered physiotherapists and can see you without a referral. We may ask for your doctor’s details so we can communicate the results of physiotherapy to him/her to assist with your recovery.

What is the difference between physiotherapy and chiropractic?

Physiotherapy and chiropractic share a number of similar treatments. Physiotherapists at Prime Physiotherapy utilize varied modalities, exercise and manual or manipulative therapy to maximise your recovery and ensure that it is ethical, speedy and appropriate for your injury. Prime Physiotherapy will not ask you to return for regular follow-up visits long after your symptoms have gone for maintenance or ask you to pay up front for a course of treatment.

How long does a consultation take?

Expect to be in the clinic for around an hour on your first consultation, follow-up visits may take up to 45mins before you are ready to leave. These times can vary depending on the condition so are guidelines only.

What should I bring to the consultation?

Please wear loose fitting clothes, which easily allow the area requiring treatment to be exposed. Gowns are available for you if you forget or the area requires more examination. Please bring with you any reports, X-rays or scans that you may have had and any doctors letters that could be relevant to your condition. A list of your current medication can also be helpful.

What should I expect in a treatment session?

Your initial treatment will consist of your physiotherapist learning about your pain and how it may have occurred, examination of the area and formulation of an appropriate treatment program. This may include ‘hands on’ manual therapy, modalities, exercises and a home program for you to follow at home.